Privacy Policy

At wovenloop, we value the trust you place in us. We are fully committed to protecting your personal information and ensuring that your shopping experience is both safe and enjoyable. This Privacy Policy explains how we collect, use, and safeguard your personal data, while giving you control over your information.

Important: We never sell, rent, or share your personal data with third parties. Your privacy is our priority.

1. Information We Collect

To provide you with the best possible service, we collect various types of personal information depending on your interaction with our services. This may include:

  • Identity & Contact Information: Your name, email address, shipping and billing addresses, purchase history, customer support interactions, and any other details you choose to share with us.

  • Transaction Details: Information related to your payment method, such as the name used for payment, card type, and partial card/account numbers.

  • Technical Information: Data such as your IP address, browser type, location, and device information when you visit our website.

  • Marketing Preferences: Your choices regarding the receipt of promotional content, product updates, and special offers.

2. Information You Share with Us

You may choose to share additional information with us, such as product reviews, photos, videos, or feedback. We appreciate your input and respect your privacy by handling all shared content with care and confidentiality.

3. How We Use Your Information

The information you provide helps us deliver a more personalized experience and allows us to:

  • Process Orders: Handle payments, manage shipping, and ensure timely delivery.

  • Customer Support: Address inquiries, resolve issues, and assist with returns or exchanges.

  • Personalized Communication: Send product recommendations and tailored offers based on your preferences.

  • Website Improvement: Analyze data to optimize our site’s performance and enhance your shopping experience.

4. Cookies and Tracking Technologies

To improve your shopping experience, we use cookies and other tracking technologies. These allow us to remember your preferences, show relevant products, and make your browsing experience smoother each time you visit our site.

You can manage cookie settings through your browser preferences. However, disabling cookies may limit certain features on our website.

For those who wish to opt-out of Google Analytics, you can do so via this plugin: Google Analytics Opt-Out

5. Email and Text Notifications

By subscribing, you’ll receive up to four informative messages per month, including product updates, exclusive offers, and special promotions. This service is free of charge.

If you wish to opt-out of receiving such communications, simply send us an email at: [email protected]

6. Sharing Your Data

We only share your personal data with trusted partners who help us operate our services. These may include:

  • Payment processors, banks, and delivery services

  • Advertising partners and analytics providers, such as Google

  • Legal authorities, when required by law

Rest assured, we never sell or rent your personal information to any third parties.

7. How We Protect Your Personal Information

We prioritize the security of your data by employing advanced encryption technologies and secure storage practices, including:

  • SSL Encryption: To secure payment transactions and protect sensitive information.

  • PayPal Integration: To ensure that your financial details are handled by trusted third parties, not stored by us.

  • Secure Servers: To safeguard your personal information from unauthorized access.

Although no security system is entirely invulnerable, we regularly update our protocols to stay ahead of potential risks.

8. Retention of Your Data

We retain your information only as long as necessary to fulfill your orders or provide ongoing services. In some cases, we may need to keep certain data for legal purposes or to prevent fraud, even after your account is closed.

9. Withdrawing Your Consent

You have the right to withdraw your consent for the processing of your personal data at any time. Please be aware that doing so may affect your ability to access certain features or services.

To review, modify, or delete your data, simply contact us at: [email protected]

10. Accessing and Updating Your Information

You can request access to, update, or delete your personal information. We may need to verify your identity to process your request securely.

To make any changes to your information, please email us at: [email protected]

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we make updates, they will be posted on this page, and if necessary, communicated via email. We recommend that you check back regularly to stay informed of any changes.

If you have any questions or concerns about our privacy practices, feel free to contact us at: [email protected]